Wine Club Policy

As a valued member, you have access to exclusive benefits and privileges designed to enhance your wine experience. This policy outlines the key policies governing your membership, including guidelines on making changes to your subscription, cancellation terms, pause options, renewal procedures, delivery policies, and the use of membership benefits.

 

Changes Policy:

You may make changes to the wines in your subscription up to 10 days prior to the scheduled dispatch date.

 

Cancellation Policy:

You can cancel your subscription at any time. No cancellation fees will apply.

To cancel your subscription at any time, please email: info@beresfordestate.com.au.

 

Pause Policy:

You may pause your subscription once per year at any time for up to 90 days. Your subscription will resume at the end of the pause period and will continue until all scheduled deliveries have been completed. For example, if a quarterly subscription is paused after one delivery, three more deliveries will occur after the pause period, before the initial subscription ends.

 

Renewals Policy:

Subscriptions automatically renew unless cancelled by the member at the end of the initial subscription period. Please refer to the cancellation policy for details on how to cancel your subscription.

 

Deliveries Policy:

  • Unsuccessful deliveries due to incorrect addresses provided by members will incur a redelivery charge, which will be billed at the courier's rate.
  • If a wine is out of stock, we will contact you to arrange a substitution with a similar wine of equal or greater value.
  • If the goods are faulty, not of merchantable quality, defective, or not fit for their purpose, we will arrange for their collection and will either replace the goods or provide a full refund, according to your preference.

 

Membership Benefits Policy:

  • Membership benefits are exclusively for the member's use and are not transferable, exchangeable, giftable, or eligible for sale for commercial gain.
  • Benefits are temporarily suspended during any subscription pause and will automatically resume once the subscription is reactivated.
  • Discounts at Vale Restaurant and Bar, and Beresford Tasting Pavilion are valid only when the member is personally present at the booking or tasting. These discounts cannot be combined with other discounts or promotions at any venue, event on the estate, or on the website.
  • Sippify discount code are exclusively available to members.
  • Membership benefits commence on the date of your first subscription and terminate upon cancellation.